Metso uses personal and business information to respond to inquiries, prepare equipment discussions, support service requests, and improve website communication. The information may include name, email, phone number, company, country, equipment interest, and any operating details voluntarily supplied through a form.
Submitted data is used to route your request to sales, engineering, or service personnel. Project details such as feed size, target throughput, equipment model, and maintenance timing are used only to understand the requested support path. Metso may keep inquiry records to maintain continuity during follow-up conversations.
Information may be shared with authorized internal teams or regional representatives when necessary to answer a request. It is not sold as a marketing list. Records are retained only as long as useful for business communication, legal compliance, service continuity, or reasonable audit needs.
You may request correction or deletion of your contact information by emailing [email protected]. Some records may be retained when required for legal, contractual, or legitimate business reasons. You may also decline optional marketing communication at any time.
Metso applies reasonable administrative and technical safeguards to protect inquiry information. No online transmission can be guaranteed completely secure, so avoid sending confidential mine plans, proprietary flowsheets, or sensitive personal information through a general website form.